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Order Help

What is the status of my order?

Once you place your order, you’ll get a confirmation —either by email or text depending on what you entered at checkout — with a link to track your status anytime. Didn’t see one come through? No problem! Just reach out to us and we’ll look into it f

When will I receive my order?

Once your order is shipped, delivery time will be determined by the method you chose:. Please note, these time estimates are transit times from the date the order has shipped and are subject to delays stemming from the shipping carrier.

Can I combine orders?

Unfortunately we cannot combine orders, they are individually processed as soon as they are placed.

Can I change or cancel my order?

We process orders very quickly in order to ensure the fastest delivery possible. If your order has not started processing, we will do our best to accommodate all requests including size changes, address changes, or order cancellations. Once your orde

Having trouble with payment?

If your payment didn’t go through, it’s best to check in with your card provider for more info and help. In the meantime, feel free to try a different card or use ShopPay to complete your order—we’d love to get your goodies on the way!

Website Security

Our checkout is built with top-level PCI Compliance to keep your credit card details secure. We never store your actual card info—just a super secure token from our trusted payment partner to safely process your order.

Promo Exclusions

Some items—like sale pieces, gift cards, media, bundles, and preorders—usually aren’t eligible for promos. Sometimes other exclusions apply too. These can change from time to time, so be sure to check the product description for any specific notes. T