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Van Halen Shop Help Center

<p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;" id="isPasted">Our checkout is built with top-level PCI Compliance to keep your credit card details secure. We never store your actual card info&#x2014;just a super secure token from our trusted payment partner to safely process your order.</p>

Our checkout is built with top-level PCI Compliance to keep your credit card details secure. We never store your actual card info—just a super secure token from our trusted payment partner to safely process your order.

Website Security

Order Help

What are your instructions for washing and care of apparel?

What if the color does not look exactly the same as it does on my screen?

Need help with sizing?

Product Information

What is the status of my order?

When will I receive my order?

Can I combine orders?

Can I change or cancel my order?

Having trouble with payment?

Promo Exclusions

Return Policy

What if my return is lost in the mail?

Is there a time limit for returns or exchanges?

How do refunds work?

Returns and Exchanges

My order has shipped, but why does my tracking show "no results"?

My tracking information says the package was delivered, but I have not received it.

Why is my order marked Return to Sender?

Do items ship separately?

Shipping to a U.S Military Address

International Standard Shipping

Customs, Duties & Taxes for International Shipping

Want to use a freight forwarding company?

International Shipping

Shipping

Website SecurityUpdated 11 hours ago